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10/13-04/15
NCR
Corporation
Birmingham, AL
Customer Engineer II
· Earned permanent position by
exceeding expectations and performing essential job functions while working
as a contractor
· Responsible for installing,
troubleshooting, preventive maintenance and performing break fix repairs on
POS systems, ATMs, kiosks, laser printers, hand held scanners,
scanner/scales, back office pcs, controllers, servers etc. in an efficient
manner to minimize down time and impact on customer business operations
· Responsible for replacing internal
components such as main boards, RAM, processors, power supply units,
fans/heat sinks, hard drives, digital boards, UPS systems, sensors, fusers,
print heads, maintenance kits, tape drives and more
· Responsible for maintaining high
levels of customer satisfaction and build working relationships with
customers
· Responsible for meeting ETAs to
comply with various established and changing Service Level Agreements
· Responsible for accurate reporting
of calls, activity and detailed customer asset information
02/13-10/13
Worldwide Tech
Services
Birmingham, AL
Field Associate
· Responsible for performing a
variety of hardware-focused, break-fix services and solutions on various
client products, such as Laptops, Desktops, Printers, and Flat Screen
televisions
· Obtained DCSE On-site
Troubleshooting, Microsoft Windows 8, Foundation 2010 Desktop, and
Foundation 2010 Portables Certifications
· Obtained Field Service - Lenovo
IdeaCentre Desktop Authorization & Lenovo IdeaPad Notebook
Authorization training certifications
· Responsible for replacing hardware
components of laptops & desktops such as motherboards, daughter cards,
expansion cards, hard drives, memory, LCD assemblies etc.
· Replacing internal components of
LCD & Plasma TVs such as inverters, main boards, T-CON boards, and
power boards
· Communicating clearly in written
and verbal form
· Responsible for control and return
of assets and inventory
05/12-07/12
R&R
Solutions
Gravette, AR
Network Cabling Technician
· Contract position installing Cat 6
cable and Cisco Wireless access points for JC Penny’s
· Terminated and validated Cat 6
cable inside network closets and at location of wireless access points
using punch down tool and cable toner/tester
· Read and followed blueprints to
determine location of wireless access points and best possible routes for
cabling
· 100% travel
09/11-05/12
Aerotek,
Inc.
Birmingham, AL
Technical Support Officer
· Contract position providing end
user support consisting of installation/configuration of Wells Fargo online
banking applications for wholesale banking customers and responding to
technical issues over telephone
· Resolved complex end-user computer
integration with bank’s online banking portal, including configuring
browser settings and installing device drivers
· Utilized multiple applications to efficiently
assist and log interactions with users, including call center ticketing
application, Go To Assist, Microsoft Office Info Path, and Excel
· Provided training on policies and
procedures, new or enhanced services and technical procedural changes
11/10-08/11
Precision
Resources
Birmingham, AL
Project Technician
· Responsible for transporting and
installing PCs and printers for Regions Branch Refresh and Multifunction
Printer contracts
· Performed simple printer configuration
· Provided training on new printer
functions to users
· Performed some minor PC and
printer troubleshooting
08/10-11/10
e-Staff
Vestavia Hills, AL
Customer Service Tech
Support
·
Contract
position assisting with influx of call volume during Regions
iTreasury 7.4 Upgrade Project
·
Assisted
clients over the phone with logging in and navigating through new iTreasury
system
·
Used three
or more software applications simultaneously, including Microsoft Office
Excel, RSA Authentication, and HEAT call logging software
·
Followed
customer identification procedures when taking inbound calls
·
Made
proactive calls to inform clients about new iTreasury system enhancements
10/08-03/10
SBC Internet Services
(AT&T)
Birmingham, AL
Premises Technician
· Installed, troubleshot, and
repaired U-Verse IPTV, VOIP and Internet Services in residential homes and
apartments
· Installed and terminated coaxial
and cat 5e cables
· Integrated existing wiring, wiring
panels, and customer owned electronics during installs
· Configured customer owned PCs and
laptops for optimum wired and wireless internet connections
· Used standard wire installation
tools and test equipment such as glow rods, cable crimper, compression
tool, punch down, cable toner/tester
· Educated customers on features of
service and provided continuous support via cell phone
08/08-10/08
Allied Barton Security
Services Birmingham,
AL
Security Officer
· Monitored lobby and entering
guests
· Patrolled parking lots and guest
floors
· Observed and documented suspicious
activities
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